Senior Business Operations Consultant - CVM / Retention Strategies (f/m/d)

Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us.

In this role, you'll be the bridge between strategy and action. Working closely with our regional teams, you'll use data and insights to extend our customer-centric mindset, shape our performance tracking, and steer commercial decisions.

Your in-depth understanding of business processes will ensure our CVM initiatives are successful on the ground.

What you'll be doing

• Strategic partner to regional markets: Act as a trusted advisor to local leadership, aligning on strategic priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact.
• Shape CVM evolution: Define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies.
• Embed a value-driven mindset: Collaborate with teams across markets to make business decisions based on customer value.
• Optimize business processes: Assess and challenge existing regional processes, identifying structural drivers of customer value and implementing improvements that deliver sustainable results.
• Track performance and impact: Build and manage key performance indicators (KPIs) that capture both commercial results and customer experience impact.
• Accelerate best practices: Institutionalize learnings and proven approaches across regions, accelerating adoption and maximizing impact through effective stakeholder management.

What we're looking for

• Proven senior experience: Strong track record as a Business Analyst, (Operations) Consultant or in a similar role, ideally in a retail or multi-market environment. You can connect data, identify trends, and create strategic recommendations.
• CVM experience: Deep expertise in CVM, loyalty, or retention strategies, with a focus on commercial impact.
• Strong communication skills: Excellent communication skills, with the ability to articulate complex topics to diverse stakeholder groups at all levels.
• Collaborative energy: Strong interpersonal and influencing skills to effectively align and collaborate with stakeholders from different cultural and organizational contexts.
• Hands-on and pragmatic mindset: You're a proactive problem-solver who is willing to dive in, get things done, and stay open to new trends.
• Fluent English: Excellent written and spoken English is essential.

Join us to help shape the next generation of Customer Value Management — combining data, insight, and customer experience into a powerful growth engine for our business.

What we offer you

E.ON is united in working on the most exciting issue that our generation needs to solve: climate change! With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children #WE shape the future.

To keep you motivated and healthy we are offering you the following benefits:

• High flexibility: a hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad: up to 20 days in the European economic area
• Modern and agile work environment: a workplace according to digital and ergonomic standards as well as seating corners and spaces to be creative and productive
• Personal growth: life-long independent learning making use of a broad range of training and development opportunities
• Family service support: in all life situations through cooperation partners in childcare, holiday care, nursing support or everyday assistance
• Full board: a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site
• Various health offers: e.g. physiotherapy, inhouse fitness club, flu vaccinations, mental health
• Corporate benefits: employee share program, pension scheme, employee discounts, several special insurances (and much more)
• A central location: very good public transport connection, free parking and charging points for e-vehicles
• Individual mobility: private car and bike leasing